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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A pop-up menu will show up. It comprises comprehensive info about all the operations that you can perform on that particular page. Each popup opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive variety of how-to video clips illustrating how to use our web hosting Control Panel. They're meant for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can quickly get to know our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you need, take a glimpse at our extensive Frequently Asked Questions database, which covers questions asked by real clients and offers practical solutions. We periodically "revamp" our FAQ section with new Q&A's in an attempt to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions database either, you can get in touch with our great team of technical support engineers available 24x7 and eager to assist you with any query. Each trouble ticket you open will be answered in less than one hour (the average ticket response time is about 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 236861

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com